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CAREER OBJECTIVE

To help others make a difference in their lives through training

Summary

Goal-oriented, small-medium scale management professional with 4 years supervisory and management experience. Have a passion in training, skills development, business management and customer service. Committed, self-driven.

Accomplishments

•     Achieved 95% customer satisfaction for Hostel Management Contract. 

•      Achieved and maintained a high rating in the Key Performance Indicators (KPI) at an average 90%.

•      Attained 2nd best sales in second month of tenure as a telemarketer in TeleDirect Pte Ltd

•      Awarded Best Soldier Award in the month of March 2001 during my National Service.

Experience

Freelance Trainer and Workshop Program Developer

Conducts training workshops for corporate and schoolsTraining programs designer & planner
Niche Topics

1. Goal!! Setting Discipline. 

2. Leadership In Me 

3. Communication Skills - Understanding others and making myself understood 

4. Innovation 

In addition to the above, I have a progressive program for Workplace Creativity and Innovation. However, I do accept customised programs to bridge certain performance gaps.

Moneytree Singapore LLP, Singapore                                                                                                         2008 to present

Freelance Trainer & Project Coordinator

Salary(Project based, Trainer Rate: $50/hr))

• To develop lessons and programs on Money and Entrepreneurship to students between age 13 to 16.
• To conduct lessons and games to help students better understand the lessons.
• Liaison between schools, Spring Singapore and training provider.
• Manage trainer schedules
• Develop and customise training programs to cater for the different types of students and clients.

Metropolitan FM Solutions, Singapore                                                                                                              2009 to 2012

a.Senior Coordinator for SP Powergrid Contract.

b.Project Coordinator for Healthway Clinics Maintenance.

c.Business Development Manager                                                                                                           Salary(S$3,855)

• Coordinate maintenance program and execution for over 2,500 substations(22kv and 6.6kv)
• Represents SP Powergrid in handling public related matters such as land boundary and ownership as well as liaison with Authorities such as LTA, SLA, NEA and NParks among others.
• Coordinate and execute maintenance program for 52 Healthway Clinics islandwide.
• Conduct training for new cleaners.
• Meet new clients to develop relations and search for opportunities to develop new projects/sales.

CA Facilities Pte Ltd (formerly CPG-Amec Facilities Pte Ltd), Singapore                                                        2007 to 2009

Asst Account Manager/Account Manager/Asst Complex Manager                                                   Salary(S$2,800)

• Oversees the overall operations and management of 3000 units in Prince George’s Park Residences, NUS.Operations include frontdesk, concierge service, finance, engineering, maintenance, security, housekeeping and special projects.
• Project management of technical and non-technical projects
• Carry out service quality diagnosis.
• Identify service gaps, prepare and conduct bridging training programs. Training programs conducted includes Customer Service, Safety Training and Facilities Operations Training.

CPG-Amec Facilities Pte Ltd, Singapore                                                                                                          2005 to 2007

Systems Controller                                                                                                                                         Salary(S$2,000)

Design and re-design of job scopes and work processes of site staff in order to effectively and efficiently attain operational targets set by Site Manager. Achieved and maintain a high Key Performance Indicator (KPI) rating for site since the KPI was implemented by the client in January 2007.

•      Attained zero major Non-Compliance (NC) in ISO 9001 and 20001 audits, allowing immediate certification.(July 2006).

•      Applied planning skills, control measures and teamwork to ensure that high KPI ratings and ISO certification is maintained without jeopardizing daily operations

•      Planning efforts and execution as a team has resulted in all teams at site being awarded service extension.

• Training programs conducted includes Safety Training, Site Induction Training Regeneration of Ultra-pure De-ionized Water System Mixed-Bed.

Brightbeam Pte Ltd, Singapore                                                                                                                        2003 to 2004

Project Engineer                                                                                                                                             Salary(S$1,750)

Managed street lighting projects by Authorities and private sectors. Process involved negotiations and sales skills. Other scopes involved other duties such as coordination with suppliers, contractors and authorities. On-time completion of projects was top priority. Other responsibilities include increasing revenue and profits for the company via project works.

•      Achieved my personal record of revenue attained. The revenue of S$120,000 was earned from the completion of Loyang Road Widening.

•      Managed about 15 projects at various locations and various stage of execution

•      Reasons for leaving – to start own business.

Brightbeam Pte Ltd, Singapore                                                                                                                        2002 to 2003

Contracts Assistant – Salary(S$1,450)

Duties include sourcing for suppliers, cost management and claims. In addition to that, I have to ensure that the company's contractual obligations to clients, vendors and suppliers are met. I also play a supporting role to the Project Engineers on the Contractual matters and Schedule Of Rates (SOR).

•      Given exposure to management of project revenues in tracking profits and losses

•      Reasons for leaving - promoted

TeleDirect Pte Ltd, Singapore                                                                                                                        1999 to 1999

Telemarketer

Provide direct marketing and sales support to field/distribution sales organization. As a telemarketer, my main focus is to get sales. Making outbound calls and respond positively to customer queries and demands are part of my scope.

•     Selling Basic Tier Package for Singapore Cable Vision.

•      Achieved 2nd Best Sales in the August 1999 of 28 sales.

•      My ability to communicate and negotiate has made good contributions to company as well as to myself in terms of personal growth.

•      Left in September 1999 for National Service.

Nera(SEA) Telecommunications, Singapore                                                                                                   1998 to 1998

Technical Assistant (2nd Intern)

Learned and prepared tender documents for LAN installation projects for government schools

Nera(SEA) Telecommunications Pte Ltd, Singapore                                                                                        1997 to 1998

Technical Assistant (1st Intern)

Given exposure in the preparation for HDB Tender Projects at Seng Kang East Area. Other job areas includes rectifying building defects and report writing

Education

National University of Ireland, Dublin, Singapore                                                                                                                 2008

B.S., Management

2^nd Class Honours(Up).

Singapore Polytechnic, Singapore                                                                                                                                    1999

Diploma, Electrical Engineering, Completed 3-year(full-time)with a Diploma in Electrical Engineering(Power Option)

Upper Serangoon Secondary School, Singapore                                                                                                                  1995

GCE O'Levels

Completed a 4-year (Express Stream) with 7 credits for 7 subjects.

Additional Qualification

• Advanced Certificate in Training and Assessment. 
• Class 3 

Additional Skills

•      Goal Setting, Strategic Planning, Customer Relations, Customer Relationship Management

•      Staff Training, Staff Development, Conducting Training Programs

•     Willing to travel

Other Information

•     Expected remuneration-$50-$70/hour(Freelance), full time remuneration - $3,300-$3,600

•     Member of the Singapore Malay Chamber of Commerce & Industry(SMCCI)